Effective Date: October 15th, 2018
Website Privacy Notice
Tolle Inc. (“Tolle” or “we”) takes privacy and data security seriously. We are committed to transparency in the collection and use of your personal information.
This Privacy Notice applies to the personal information that we collect when you use the Tolle website located at tolleapp.com (the “Website”), and the Tolle Application that you may install on your mobile device (the “App”).
Collection and Use of Personal Information
- Account Creation:
When you register for an account, we collect your full name, phone number, email address, a password of your selection, the date and time of sign-up and the IP address of the device used for sign-up. We use this information to administer your account, to enable your access to the App, to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting users and drivers from identity theft, fraud and unauthorized access to an account.
You may choose to register for an account via a third-party social media network, including Facebook and Google+ (“Social Media”). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name, photographs, phone number, and email address. We use this information to administer your account, and to enable your access to the App.
- Driver Verification:
In order to verify drivers offering moving services through the App, we collect information regarding your fitness to work as a driver (including your ability to lift more than 60 pounds), your vehicle type, photographs of your driver’s license, vehicle insurance and registration, your direct deposit information (including branch, routing and account numbers) and information disclosed as part of a criminal background check, including adult criminal convictions that you have received. We use this information to determine your eligibility to work as a contractor driver for Tolle users, and to facilitate payments from our users related to moving engagements.
- Participating in a Move
When you participate in a moving engagement through the App, we collect the following information to facilitate your moving engagement.
When you participate in a move as a user, we collect your payment-card details (including payment card number, security code, expiration date, cardholder name and billing address) for the purposes of processing your payment.
To plan your move, we also collect location services data from your mobile device (including GPS, Wi-Fi, mobile network and other device sensor information) to locate your physical originating address and a physical destination address that you select. Location services data is collected by Tolle only when you select “Plan Move” in the App, and until the move is completed. We also collect any information regarding the nature of, or items for your move that you provide to us in text format. We collect this information to coordinate your move, and to assist Tolle drivers in providing moving services through the App.
After your move is completed, you may provide a rating to your driver(s) assessing the quality of service that you receive. We use this information to ensure the quality of service offered through the App. Your individual rating will not be revealed to the driver(s) that you assess. Drivers may also provide you with a rating. You will be able to view your average user rating in the App.
When you indicate that you are available to participate in a move as a driver, we collect location services data from your mobile device (including GPS, Wi-Fi, mobile network and other device sensor information). We collect this information to locate you and to assist in dispatching drivers to App users.
While you are participating in a move, we also collect your location information. We collect this information to ensure delivery of services through the App, and to provide the user who you are moving both your location and the location of their belongings.
After your move is completed, you may provide a rating to the user(s) assessing the ease of the move. We use this information to ensure the quality of service offered through the App. Your individual rating will not be revealed to the driver(s) that you assess. Users may also provide you with a rating. You will be able to view your average driver rating in the App.
We collect your phone number through the App to enable communications between paired users and their driver(s) as part of a moving engagement. Tolle does not have access to any communications shared between a user and driver(s).
- Social Media:
We may offer you the opportunity to engage with Tolle or its content on or through third-party social media websites, plug-ins and applications. When you engage with us on or through third-party social media websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.
- Marketing Communications/Subscribe:
You may select if you wish to receive email marketing communications with updates and other information regarding Tolle by providing us with your full name and email.
You can opt out of receiving marketing emails from us using the opt-out or “unsubscribe” instructions provided in the communication. Alternatively, you may contact our Privacy Officer at firstname.lastname@example.org.
When you contact us with a comment or question, or while using our chat function, we collect the information you provide such as your username email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service.
Information We Collect Automatically
We and our third party service providers, including Google Analytics, collect, process, store and analyze information obtained from your browser when you visit our Website, including IP address, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We also use “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the website. We use this information to help us understand how visitors engage with the website and to improve our visitors’ experience.
You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Website is not designed to respond to “Do Not Track” signals received from browsers. You can learn more about “Do Not Track” signals here.
Sharing of Personal Information
Except as set forth in this Privacy Notice and as required or permitted by law, we do not sell or share your personal information with third parties without your consent.
Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. We use third parties to host and manage our Website, to conduct criminal background checks for contractor drivers, and to process payments related to a moving engagement. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your personal information may be maintained and processed by us, our affiliates and other third party service providers in the US or other jurisdictions. In the event that personal information is transferred outside of Canada and to another other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.
Legal and Compliance
We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
Sale of Business
Personal information may be provided to third parties in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Tolle or as part of a corporate reorganization or stock sale or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
Safeguarding and Retention of Personal Information
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Access to Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. After successful registration with the website you may access, review, and change your personal information by logging in to the website using the same credential that you used to register. Alternatively, you may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Third Party Websites
The website may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another website. During this process, another entity may collect personal information from you.
Updates to the Privacy Notice
We may update this Privacy Notice to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.
Tolle welcomes your comments and questions regarding this Privacy Notice and the use of your personal information. If you have questions or concerns please contact our Privacy Officer: